Understanding Customer Service Essentials


ID : 23107   

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Inclusive and cross-generational workplaces are today’s professional norm. In this session, assess your customer-centricity and learn how to maintain and improve trust. Expand communication skills, including use of technology, to serve internal and external customers equally well. Learn recovery steps that rebuild customer loyalty. Leave ready to provide professional customer-service excellence regardless of title or industry.



 
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Class Details

1 Session(s)
Weekly - Tue

Location
Oglesby Campus

Instructor
Janelle Reeb 

CEUs : 0.3

 

Notice

Please read:  GRANT MONEY AVAILABLE: This class is eligible for the Noncredit Strategies at Work Grant. Please call 815-224-0427 for assistance with registering and to apply a 50% discount to the cost of this class.

Tuition: 

$120.00

Registration Closes On
Tuesday, November 18, 2025 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
11/18/2025 - 11/18/2025 Weekly - Tue 08:30 AM - 11:30 AM Oglesby, Oglesby Campus  Map, Room: C-316 Janelle Reeb  In-Person

Other Class Offerings

Navigating Challenges and Stressors
ID: 23106

11/04/25 - 11/04/25
Weekly - Tue

Location
Oglesby Campus

Instructor
Jamie Stuart Taylor

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