Call Center Supervisor

The call center industry is rapidly evolving. Customers have more self-service options, so call centers are handling more advanced services. This course will prepare you for a supervisory role in a modern call center. You will gain the skills you need to effectively lead your team, including performance measurement, coaching, increasing morale, staff retention, tracking KPIs, quality assurance, and workforce management.

This is not an instructor facilitated course; however, support will be provided through email, online forms, and phone.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.10 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.