This course provides you with the skills needed to become a practicing mediator specializing in healthcare or eldercare disputes. It provides training in the INACCORD conflict resolution model, and offers you the chance to practice your skills through simulated roleplaying exercises. Additional specialized training will cover healthcare and eldercare topics including bioethics, family-provider disputes, elder abuse, and common billing and insurance conflicts. Upon successful completion, Mediators Without Borders will award you individual professional certifications in Mediation, Applied Mediation Practice, Healthcare and Eldercare Mediation, and Professional Healthcare and Eldercare Mediation. A final exam is optional upon completion of the course.
Instructor(s):Brian Luther
Brian Luther is a Colorado licensed attorney and certified mediator and arbitrator. He has more than 15 years of mediation and dispute resolution experience. He spent eight years supervising and mentoring attorneys at LexisNexis, a leading legal research corporation and over five years as Lead Trainer and Internship Supervisor for Mediators Without Borders. Luther presides as an impartial Hearing Officer for the City of Longmont, Colorado and was just appointed as an alternate board member for the City of Longmont Board of Adjustments & Appeals. He is a graduate of Rutgers University and has a law degree from the New England School of Law.
Requirements:
Hardware Requirements:
- This course can be taken on either a PC or Mac.
- You need a microphone to participate in the role play practices.
Software Requirements:
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Microsoft Word (not included in enrollment).
- Skype.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
- In Justice, INACCORD
- Touchstone Skills
- Bioethics Mediation
Please note: You will receive a digital book if the physical book is on backorder.
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Lesson 1
- INACCORD® Mediation Certificate
- Justice and Alternative Dispute Resolution
- Overview of INACCORD® Conflict Analysis Model
- Phases and Stages of the INACCORD® Conflict Analysis Model
- The Touchstone Skills Part I
- The Touchstone Skills Part II
- Crafting the Memorandum of Agreement
- Special Issues In Mediation
- Legal Processes and Ethics
- INACCORD® Applied Practice
- INACCORD® Conflict Analysis in Practice
- Touchstone Skills in Practice
- INACCORD® Demo Practice
- Facilitating INACCORD® Phase Two, Stage 1 Interventions
- Facilitating the InAccord® Caucus
- INACCORD® Phase Two, Stages 2 & 3 Interventions
- INACCORD® Phase Two, Stage 4 Interventions
- Ethical Dilemmas and Mitigation
- Healthcare and Eldercare Mediation
- Common Conflicts in Health and Eldercare
- The Field of Eldercare Mediation
- The Bioethics Mediation Process
- Probate and Trust Mediation
- Family Mediation Skills
- Workplace Disputes in Healthcare and Elder Mediation
- Systems Theory and Organizational Development
- Conflicts within the Health Insurance Industry
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