IT Foundations Bundle (Vouchers Included)

This online course combines the best practices across ITSM, to help those new to IT learn about DevOps, ITIL 4 and SIAM, with their benefits for organizations. With this IT Foundations bundle, you will learn the key concepts of IT service management, product management, as well ITIL principles and the service value system (SVS). You will also have in-depth study materials to prepare for the ITIL 4 Foundation, SIAM Foundation, and DevOps Foundation certification exams, including videos, PDF study guides, quizzes, and a practice exam.

By course completion, you will be prepared to take the ITIL 4, SIAM and DevOps Foundation certification exams. This course offers enrollment with vouchers. The vouchers are prepaid access to sit for the certifying exams upon eligibility.

Claire Agutter

Claire Agutter is passionate about all things IT service management and brings this to her role as an instructor. Using her background as an IT service management practitioner and consultant, Agutter manages a number of courses to ensure they directly support career goals.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.
• A monitor with a decent resolution.
• Headphones or speakers.
• A webcam with a resolution of at least 640×480.
• A microphone connected to your computer.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Software must be installed and fully operational before the course begins.
• Adobe Acrobat Reader.
• Authority to install software on your computer.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.