Certified Medical Administrative Assistant (CMAA) are versatile and valuable members of the healthcare team who direct the flow of patients through a medical office. According to the U.S. Bureau of Labor Statistics, the job market for medical assistants will grow by 15% through 2033, making this an in-demand and highly desirable position in the healthcare field and a great time to explore CMAA certification programs.
Achieving your certification shows employers that you are well prepared and uphold nationally recognized standards for expected as a CMAA credential holder. Certified candidates are in higher demand than ever, demonstrating to employers that they are committed to high standards and keeping up to date on changes in the field. This CMAA course will teach you how effective patient flow allows the practice to operate efficiently, increase revenue, and help facilitate a positive experience for the patient.
Through the training you will acquire by taking your CMAA course online, you will prepare for positions working alongside medical providers performing a broad range of administrative duties. Their duties include maintaining the reception area, welcoming patients and visitors, scheduling appointments, gathering demographic information, verifying insurance eligibility, obtaining prior authorizations, collecting copayments, and communicating via the phone and patient portal.
Upon completing this CMAA course, you will be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam offered by the National Healthcareer Association (NHA), a nationally recognized and highly respected healthcare certification provider. This CMAA program includes a voucher that covers the fee for the exam.
Instructor(s):Tammy Stanson
Tammy Stanson, RMA(AMT), CMA(AAMA), is a highly experienced and dedicated medical professional possessing over two decades of strong knowledge in medical assistant education, instruction, and practice. With her vast experience in clinical, administrative, and educational settings, Tammy began in 1996 as a Certified Medical Assistant (CMA) and has spent her career in family medicine and urgent care.
Throughout her career, Tammy has not only worked as a CMA but also as a medical assisting instructor, demonstrating her commitment to creating a supportive and team-driven environment for students while enabling them to achieve their educational goals.
Tammy is passionate about excellent patient care and is committed to ensuring the next generations of medical assistants are prepared for the ever-changing healthcare industry. With expertise in educational methodology, teaching, and student success, Tammy is well-equipped to guide students through their Medical Assisting program and prepare them for successful careers.
Hilary Khouri
Hilary Khouri has ten years of experience in the medical field. After college, she began her medical career working in the front office of a group practice handling daily administrative tasks. Her medical experience also includes working at a healthcare consulting firm, where she reviewed electronic health records for completeness and educated providers on documentation improvement in addition to performing risk adjustment coding. She holds a bachelor's in fashion merchandising from Indiana University of Pennsylvania and is a Certified Billing and Coding Specialist (CBCS) through the University of Alabama.
LaTisha Cottingham
LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.
Carline Dalgleish
Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm.
Lydia S. Stewart
Lydia S. Stewart, RN, BSN, currently serves as the Revenue Cycle Manager at a large regional medical center. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. Lydia is a member of the Louisiana Medical Auditor Association and Healthcare Financial Management Association (HFMA).
Bunny Reeves
Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accr
Requirements:
Hardware Requirements:
- This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
- PC: Windows 8 or later.
- Mac: macOS 12 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
- Microsoft Word Online
- Adobe Acrobat Reader
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
- Medical Assisting: Administrative & Clinical Competencies, by Michelle Blesi
- Workbook to Accompany Medical Assisting: Administrative & Clinical Competencies, by Michelle Blesi
Please note: You will receive a digital book if the physical book is on backorder.
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Lesson 1
- Becoming an Administrative Medical Assistant
- Qualities of a Medical Assistant
- Job Duties
- Certification
- Scope of Practice
- Ambulatory Healthcare Settings
- The Healthcare Team
- Managing Stress and Improving Communication
- Stress and Burnout
- Types of Communication
- Barriers to Effective Communication
- Patient Interview Techniques
- The Stages of Grief
- Law, Ethics and Healthcare
- Health Insurance Portability and Accountability Act (HIPAA)
- Americans with Disabilities Act (ADA)
- Occupational Safety and Health Administration (OSHA)
- Informed Consent
- Advance Directives
- Ethical Guidelines for Healthcare Providers
- Medical Identify Theft
- Improving Your Medical Office
- The Reception Area
- The Medical Receptionist
- Safety Issues
- Opening and Closing the Facility
- Computers in the Ambulatory Care Setting
- Use of Computers in the Medical Office
- Electronic Medical Record (EMR) and Electronic Health Record (EHR)
- Safeguarding Protected Health Information (PHI)
- Cloud Computing
- Mobile Health (mHealth)
- Telecommunications and Patient Scheduling
- Telephone Techniques
- Faxing
- Emails
- Patient Portal
- Patient Scheduling Methods
- Cancellations and No Shows
- Dealing with Irate Patients
- MIDTERM
- Medical Terminology: Word Parts, Plurals, Abbreviations
- Importance of Medical Terminology
- Understanding Word Parts: Roots, Prefixes, Suffixes
- Abbreviations and Acronyms in Medical Records
- Plural Endings
- Managing Medical Records
- Purposes of Medical Records
- Electronic, Paper and Hybrid Medical Records
- Categories of Medical Records
- Flow Sheets
- SOAP Notes
- Filing Paper Records
- Release of Information (ROI)
- Personal Health Record (PHR)
- Written Communication
- Components of a Business Letter
- Proofreading
- Meeting Agendas
- Business Emails
- Working with Medical Documents
- Purposes of Medical Records
- Types of Medical Record
- Medical Transcriptionist/Medical Scribe
- Electronic Signatures
- Medical Billing and Coding: An Overview
- Health Insurance Terms
- Private and Government-Sponsored Insurers
- Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
- CMS-1500 and UB-04
- Electronic Claims
- Pre-authorizations
- Medical Necessity
- Explanation of Benefits (EOBs)
- Fair Debt Collection Practices Act
- Advance Beneficiary Notice (ABN)
- Daily Financial Practices
- Accounts Receivable and Accounts Payable
- Provider Fees
- Improving Patient Payments
- Claims Denial Strategies
- Practice Management Software
- Managing Patient Accounts
- Petty Cash
- The Administrative Medical Assistant as Office Manager
- Qualities of an Office Manager
- Job Duties
- Policy & Procedure Manual
- Staff Meetings
- Physician Credentialing
- Clinical Documentation Improvement (CDI)
- Practice Websites
- FINAL
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