Hotel Management

Modern guests expect speed, personalization, cleanliness, safety, and consistency—often all at once. Successful hotels must deliver excellent experiences while protecting the brand and driving profitability through disciplined operations, revenue management, and strong leadership. This program reflects the realities of today's hospitality environment by building operational mastery across every major department that impacts guest satisfaction and business performance.

Learners develop end-to-end competency across hotel operations, guest relations and service recovery, housekeeping standards and maintenance essentials, food safety and F&B management, emergency readiness and risk systems, budgeting/forecasting and revenue management, marketing/sales and events, HR leadership, and legal/compliance requirements. The program culminates in a rigorous final exam plus a capstone project where students integrate skills to solve real hotel management challenges—demonstrating job-ready decision-making and operational leadership.

Kevin Lee is an internationally recognized luxury event designer known for producing high-profile, design-forward experiences—ranging from major awards season events (including the Academy Awards, Grammy Awards, and Primetime Emmy Awards) to over-the-top weddings, private celebrity events, and Hollywood premieres. He has designed weddings and events for high-profile clients including Bill Clinton, Barack Obama, Brad Pitt, Oprah Winfrey, Tom Cruise, Kim Kardashian, Jennifer Aniston, Drew Barrymore, Kate Hudson, Lisa Vanderpump, and Nicolas Cage. He has also custom-designed destination wedding experiences, including a wedding in Greece for Ryan Serhant of Million Dollar Listing New York.

Sam Jagger is a luxury hospitality executive with more than two decades of leadership experience across premier hotel and resort properties in the United States. He currently serves as General Manager of The Maybourne Beverly Hills—Maybourne's first U.S. property—where he leads teams responsible for delivering world-class guest service, operational excellence, and elevated brand experiences. Prior to this role, he served as General Manager of the Fairmont Miramar Hotel & Bungalows in Santa Monica and previously held the role of Director of Sales & Marketing at the same property. He also spent ten years as Managing Director & Senior Vice President at Mr. C Hotels & Residences, contributing deep expertise in luxury operations, service standards, brand leadership, and guest experience design.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 12 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• Microsoft Word Online
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.